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Industry Best Practice and Research - Delivering Improvements
Through the development and implementation of customised consulting solutions, Martec Automotive gives manufacturers, distributors and their dealers the skill sets to achieve the outcomes they desire. With the resources to affect measurable positive impact within all levels of your organisation, coupled with an extensive collection of established improvement tools, including assessments and reporting systems with tracking capabilities, we drive your team to an award winning level of performance. Our implementation specialists are located throughout Australia, giving us the edge to accommodate national programs. Our 40 years plus of experience means you benefit from local market intelligence with the proven ability to deliver process improvement and immediate results.
With integrity, quality, and consistency, the consulting division of Martec Automotive gives you the tools to:
- Successfully manage change in your organisation
- Drive departmental process improvement with a focus on ROI
- Minimise warranty audit risk
- Maximise fixed operations results
- Improve lease customer retention
- Leverage customer feedback to build sales loyalty
- Assess and improve “sell-it-right, deliver-it-right and fix-it-right”
- Conduct behavioural skills training
- Assess CSI or customer loyalty criteria
Dealer Groups:
There are many proven best practices within the automotive industry that are worth sharing. To aid the spread of best practice, we facilitate groups of leading dealers who provide valuable input to their colleagues businesses. We encourage the dealer networks to participate in securing their future through ongoing support of each other. The value that each dealer takes from the groups is immeasurable as it is another business experience that works.
We help you improve your productivity and profit results every month. This is achieved through analysing your financial performances and comparing the results with industry best practice. By benchmarking performance throughout your dealership, we will assist you in lifting your performance towards your desired standard.
Mystery Shopping:
Repeat customers are the core requirement of your business. They continually provide a source of income, by introducing their family and friends to your business, as well as repurchasing vehicles.
Customer retention is only achieved when the customer finds value, trust and support from your business; therefore it is very important to understand the level of service your staff provides. We provide a mystery shop service via telephone or walk in to any department of your business; we put together a detailed report reflecting our calls or visits. We also provide support in improving any areas that may require adjustment to deliver exceptional customer service.
