1. Our commitment to privacy
Martec Pty Ltd, trading as Martec® Australia, referred to as “Martec”, “we”, “us” or “our”, respects your privacy and is committed to protecting your personal information.
We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian laws.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information and how you can access, correct or raise a concern about your information.
2. Personal information we collect
The personal information we may collect includes:
- your name, address, telephone number and email address
- your business name, position, ABN and account details
- order, invoice, payment and delivery information
- product registration and warranty information
- photographs, videos, proof of purchase and installer details supplied for warranty or technical support
- records of enquiries, complaints and communications
- marketing preferences and promotional activity
- employment application information
- website and technical information, such as your IP address, device, browser, pages visited and interactions with our website
We generally do not collect sensitive information unless it is reasonably necessary, you provide consent or collection is authorised by law.
3. How we collect information
We may collect personal information when you:
- contact Martec or submit an online form
- place an order or establish a trade account
- register a product or submit a warranty claim
- request technical or customer support
- subscribe to marketing communications
- enter a promotion, competition or survey
- attend an event or interact with our sales team
- visit or use our website
- apply for employment
We may also receive information from retailers, distributors, installers, service providers, trade references, related businesses, publicly available sources, social media platforms and authorised representatives.
4. How we use personal information
We may use personal information to:
- respond to enquiries
- manage customer and trade accounts
- process orders, payments, invoices and deliveries
- provide warranty, repair and technical support
- communicate with customers, retailers, distributors and installers
- improve our products, websites and customer service
- manage promotions, competitions, surveys and events
- maintain customer records and business systems
- conduct marketing, advertising and campaign analysis
- assess credit or employment applications
- prevent fraud and protect our systems
- meet legal, insurance and regulatory requirements
Where practical, you may interact with us anonymously. However, we may need to identify you to process orders, manage accounts, respond to warranty claims or provide certain services.
5. Disclosure of personal information
We may disclose personal information to organisations that help us operate our business, including:
- related companies and brands
- retailers, distributors and sales representatives
- delivery, warehousing and logistics providers
- electricians, technicians and warranty providers
- payment processors and financial institutions
- information technology, website and cloud providers
- customer relationship management platforms
- email, analytics, advertising and marketing providers
- insurers, auditors and professional advisers
- government agencies, regulators or law enforcement authorities where required
6. Marketing communications
Where permitted by law, Martec may use your personal information to send information about products, promotions, catalogues, events, competitions and services that may interest you. Marketing may be sent by email, SMS, telephone, post, social media or digital advertising.
You can opt out of marketing at any time by:
- selecting the unsubscribe link in an email
- replying “STOP” to an SMS where this option is provided
- asking our team to stop calling you
- contacting us using the details below
We will process opt-out requests within the period required by law and without charge.
Opting out of marketing will not prevent us from sending important communications about your account, orders, warranties, product safety or services.
Where your information was obtained from another source for direct marketing, you may ask us to identify that source. We will provide this information unless it is unreasonable or impracticable to do so.
7. Cookies, website analytics and advertising
Our website may use cookies, pixels, tags, analytics tools and similar technologies to:
- operate and secure the website
- remember your preferences
- understand how visitors use the website
- identify website errors
- measure advertising and campaign performance
- personalise content and advertising
- create website traffic, heatmap and session reports
These technologies may collect information about your device, browser, IP address, website activity and advertising interactions. We may use third-party services such as Microsoft Clarity, Microsoft Advertising, Google, Meta, HubSpot and other website, analytics or advertising providers. You can manage cookies through your browser settings and any cookie preference controls available on our website. Disabling cookies may affect some website functions.
8. Overseas storage and disclosure
Some technology, cloud, customer management, analytics and advertising providers may store or process personal information outside Australia. These locations may include the United States, Singapore, the United Kingdom, Ireland, countries within the European Union and other locations used by our service providers. Where required, we take reasonable steps to ensure overseas recipients handle personal information in accordance with applicable Australian privacy requirements.
9. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Our protections may include access controls, passwords, secure systems, cybersecurity measures, staff procedures and secure storage practices. We retain personal information only for as long as reasonably required for our business, legal, taxation, warranty, insurance and regulatory purposes. When information is no longer required, we take reasonable steps to securely destroy or permanently de-identify it.
10. Access and correction
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete, outdated or misleading. We may need to verify your identity before responding. We will respond within a reasonable period. If we cannot provide access or make a requested correction, we will explain why where required by law.
11. Privacy complaints
You may contact us if you believe we have mishandled your personal information or failed to comply with this Privacy Policy. We will investigate your complaint and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
12. Changes to this policy
We may update this Privacy Policy when our practices, systems, service providers or legal obligations change. The current version will be published on our website with its effective date.
13. Microsoft Privacy Statement
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.”
Contact us
For privacy enquiries, access or correction requests, marketing opt-outs or complaints, contact:
- Privacy Officer, Martec Pty Ltd
- 6 Austool Place, Ingleburn NSW 2565. Australia
- Telephone: (02) 8778 7500
- sales@martecltd.com.au